Call Outs

Call Outs

Novalux information on van

Our 24-hour promise to you

If you have a problem with your CHP unit or biomass boiler please call:

08723 314 709


We can rectify many faults online or over the telephone.
However, if we do need to visit your site we promise an engineer will be with you within 24 hours* of your call.


*8.00am to 5.00pm Monday to Friday

Call out charges


Mon - Fri
8am - 5pm
Mon - Fri
5am - 12pm
Sat - Sun
8am - 5pm
Bank Holidays
8am - 5pm
Call out charge under warranty (includes first hour) N/A £110 £150 £175
Cost per hour after first hour N/A £90 £120 £150
Call out charge outside of warranty (includes first hour) £90 £110 £150 £175
Cost per hour after first hour £75 £90 £120 £150


Prices shown are exclusive of VAT.

Fuel will be charged at 45p per mile

All replacement material will be charged for and will be refunded if covered by manufacturers warranty.